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Technical Support Specialist

2 months ago

Miami, Florida, United States Perez Art Museum Miami Full time
Job Title: Technology Support Analyst

The Perez Art Museum Miami is seeking a highly skilled Technology Support Analyst to provide front-line IT support to our internal customers and external vendors. This role requires strong technical skills, including in-depth knowledge of Virtual Desktop Infrastructure (VDI) environments with a focus on VMware, including management within vSphere and Horizon.

Key Responsibilities:

  • Provide technical assistance on various issues related to hardware, software, network, or peripherals
  • Monitor system alerts for hardware, application, and communications failures
  • Collaborate with the Technology department to resolve complex IT issues
  • Develop and maintain knowledge of new technologies and trends in the field

Requirements:

  • Associate degree in computer-related discipline or equivalent
  • Minimum of 2 years of relevant experience in an enterprise environment providing end-user desktop support or in a computer operations environment
  • Strong familiarity with Virtual Desktop Infrastructure (VDI) environments, particularly with VMware, including managing items within vSphere and Horizon
  • Comprehensive knowledge of operating systems, including Windows 10, Windows 11, and Mac OS
  • Foundational knowledge of supporting Office 365 and the Microsoft Office suite

Preferred Qualifications:

  • Candidates with experience in the civic sector or the arts and culture sector, who bring a unique understanding of how technology supports the mission of these organizations
  • Candidates with a strong background in managing and troubleshooting a range of software applications, particularly in a VDI environment

Physical Demands:

  • Ability to walk, bend, lift (up to 25 pounds) files, office supplies, and electronic equipment
  • Finger dexterity to pick up paper and use a computer keyboard
  • Close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
  • Ability to hear in normal tones, including telephone and face-to-face conversation