Client Support Associate

2 weeks ago

Boca Raton, Florida, United States Ranger Technical Resources Full time

Sales Support Specialist

Position Overview:

A prominent organization in the data sector is seeking a Sales Support Specialist to enhance their expanding workforce. In this capacity, you will collaborate with internal Sales and various departmental teams to facilitate customer onboarding with relevant solutions. Additionally, you will manage general inquiries to address a wide range of issues and questions from clients and the Sales teams, including lead routing and coordination with Billing, Credentialing, Legal, and other internal departments. This position is well-suited for individuals who are quick learners, detail-oriented, and comfortable serving as a point of contact for both customers and internal teams while handling a consistent flow of requests in a dynamic environment.

Qualifications and Background:

  • Bachelor's degree in computer science or equivalent experience
  • Experience in account management
  • Experience interacting with various levels of leadership
  • Experience working with both internal and external clients
  • Prior experience in enterprise support or portfolio management
  • Demonstrated success in managing small projects or initiatives
  • Experience collaborating with Sales and legal departments is advantageous

Technical Skills and Competencies:

  • Sales operations
  • Account management
  • Customer support
  • Client relations
  • Contract life cycle management (CLM)
  • Ticketing systems
  • Contract management
  • Reporting capabilities
  • Key Performance Indicators (KPIs)
  • Proficiency in O365 (Excel)
  • Familiarity with PDFs
  • Analytical and quantitative abilities
  • Strong verbal and written communication skills
  • Effective time management
  • Organizational skills
  • SQL knowledge is a plus
  • Salesforce experience is a plus
  • Tableau experience is a plus

Key Responsibilities:

  • Generate leads and cultivate relationships by planning daily outreach to existing and potential sales outlets.
  • Collaborate with the sales manager to implement sales campaigns aimed at uncovering new leads.
  • Oversee a portfolio of new clients throughout the onboarding process.
  • Act as a liaison between Sales and customers across multiple teams (Billing, Credentialing, Infosec, API, Legal, etc.) to support the onboarding of new accounts.
  • Meet sales targets by assessing client needs and following a structured selling process with potential buyers, utilizing product demonstrations and presentations.
  • Address customer inquiries and resolve complaints.
  • Review contract drafts to ensure compliance with operational standards.
  • Produce and distribute daily and monthly reports for various sales and usage metrics.
  • Engage professionally with multiple levels of leadership.
  • Acquire knowledge of new systems and technologies to facilitate process improvements (Salesforce, internal CRM).
  • Perform other general support tasks as necessary to assist the Sales process.

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