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Client Support Representative

2 months ago


Boca Raton, Florida, United States Material Bank Full time

Customer Service Specialist

at Material Bank

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Material Bank stands as the premier material marketplace tailored for the Architecture and Design sector, offering an unparalleled and efficient approach to initiate and oversee design projects. We bridge the gap between design professionals and a multitude of leading manufacturers, enhancing brand visibility, fostering representative engagement, and streamlining material sampling. Our enterprise is undergoing significant transformation and rapid growth.

In conjunction with Samplize, which is redefining the paint sampling experience by providing large-scale, peel-and-stick samples from top brands, we are poised for substantial expansion. Recently integrated into Material Bank, Samplize is set to scale significantly.

As we expand our global footprint, we are eager to establish a centralized customer service team dedicated to delivering exceptional support to our users. We are in search of Customer Service Specialists who are enthusiastic, skilled, and committed to exceeding customer expectations.

Key Responsibilities:

  • Deliver outstanding customer experiences by providing timely and effective responses across various channels (chat, email, text).
  • Assess customer requirements and assist them in utilizing specific features.
  • Investigate and resolve issues by identifying suitable solutions, proactively following up to ensure resolution.
  • Analyze and report product issues by testing scenarios or simulating user experiences.
  • Foster enduring relationships built on trust through open and engaging communication.
  • Adhere to established communication protocols, guidelines, and policies.

Qualifications:

  • A minimum of 2 years of experience in customer service.
  • Exceptional communication abilities (written, verbal, and listening) demonstrated through assessments.
  • Capability to manage multiple tasks effectively in a dynamic environment.
  • Proficient in computer usage for data entry and rapid navigation to assist customers.
  • Adaptability to evolving business needs.
  • Willingness to work flexible shifts as required.
  • High school diploma or equivalent.

About Material Bank:

Material Bank is the largest material marketplace in the architecture and design field, revolutionizing the way materials are discovered and sampled. By eliminating friction in the process, we facilitate business interactions between architects, designers, and our brand partners.

Our advanced material database and proprietary robotic distribution center enable members to order samples until midnight (ET) for free delivery anywhere in the US by 10:30 AM the following morning.

Join us and explore your career opportunities at Material Bank.

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*Material Bank is an equal opportunity employer. We celebrate diversity and welcome all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status, or any other status protected by applicable law.*