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Restaurant Ambassador

2 months ago

Chicago, Illinois, United States Maggianos Little Italy Full time

Job Summary:

We are seeking a highly skilled and experienced Maitre D' to join our team at Maggiano's Little Italy. As a Maitre D', you will be responsible for greeting and seating guests in our dining room, while also acting as a goodwill ambassador to our guests.

Key Responsibilities:

  • Master the functions outlined in the HOST/HOSTESS job description
  • Anticipate the needs of scheduled special parties
  • Communicate seating needs to service, bus, and other host staff
  • Complete all side work when and as assigned
  • Master the restaurant's computer register system
  • Perform comp and void procedures on the register
  • Perform server readings on the register according to standing operating procedure
  • Check to ensure that all server and busser side work has been completed as assigned
  • Train and educate host staff in standing operating procedure
  • Assign service staff workstations if requested to do so

Requirements:

Qualification Standards:

We prefer a minimum of 2 years of full-service restaurant Maitre D' experience or the equivalent. You must have accurate mathematical skills. After training, you must be able to pass an exam in English with 90% or better in each of the following:

  • Menu and specials
  • Wine list
  • Liquor list and specialty drinks
  • Liquor liability laws and knowledge
  • Restaurant layout, including table numbers and station numbers

You must be willing and able to:

  • Meet personal schedule requirements punctually
  • Be warm, sincere, and outgoing in personality
  • Relate to guests with an appropriate sense of humor
  • Maturely interact with guests as a goodwill ambassador
  • Remember guest details (names, faces, important information)
  • Provide a persona compatible with our established image of the restaurant
  • Respond to the needs of difficult guests with patience and courtesy
  • Stand for long periods of time while on duty
  • Move safely throughout all areas of the restaurant
  • Work amidst noise in a confined, crowded space
  • Work with and account for large sums of money
  • Move chairs, transport high chairs, and/or booster seats to tables when necessary
  • Work nights, weekends, and holidays

We are an equal opportunity employer and a proud member of the e-Verify program.