Guest Experience Ambassador

3 days ago


Chicago, Illinois, United States Flik Hospitality Group Full time
Job Overview

Flik Hospitality Group is seeking a skilled Guest Experience Ambassador to provide exceptional customer service and create a warm, welcoming atmosphere for clients, executives, and staff members.

Key Responsibilities:

  • Provide high-level internal and external customer support
  • Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction
  • Meet, greet, and escort all VIP guests
  • Ensure the guest was delighted and satisfied during the arrival, throughout the stay, and during a fond farewell
  • Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
  • Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
  • Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
  • Handle daily signage requirements for guest wayfinding
  • Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
  • Weekly and daily communication with Experience Team to confirm all attendee counts, security access, and host contact information
  • Operate telecommunication systems and manage incoming calls; relay any messages to appropriate resource
  • Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look
  • Restock supplies daily throughout the reception and storage room areas
  • Provide general travel support (arranging for transportation, providing directions, etc)
  • Work closely with facilities, local technology, and other workplace departments to ensure high-quality experience for all guests
  • When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as a follow-up
  • Carry out instructions for security, fire, health, and safety guidelines
  • Communicate and interact effectively with any workplace position and showcasing a willingness to provide backup support
  • General administrative support
  • Interface with vendors (catering, AV, etc.) to provide seamless customer support
  • Respond to inquiries and anticipate customer needs
  • Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
  • Maintain a strong awareness of business activity and communicate all updates with team members
  • Conduct opening and closing walkthroughs when business requires
  • Other duties as assigned

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1346366

Flik Hospitality Group

HILARIA KWAKUMEY

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