Lobby Ambassador

3 weeks ago


Chicago, Illinois, United States Compass Group, North America Full time
Job Summary

We are seeking a highly motivated and customer-focused Lobby Ambassador to join our team at Compass Group, North America. As a Lobby Ambassador, you will be the first point of contact for our clients, guests, and visitors, providing exceptional hospitality and ensuring a memorable experience.

Key Responsibilities:

  • Greet all guests and visitors with a smile, making eye contact within 10 feet of entrances.
  • Work in tandem with team members and other building personnel to ensure smooth transitions at each stage of the guest's journey.
  • Communicate effectively with peers and the Lobby Ambassador Lead, displaying accuracy and attention to detail in verbal and written communication.
  • Provide assistance according to business needs, such as lunch cover, callouts, and general support.
  • Support the training of new associates and complete checklists accordingly.
  • Participate in the cross-training program, covering all areas of the department when available.

Requirements:

  • Ability to memorize FAQs and speak knowledgeably about the building, surrounding areas, transportation, local restaurants, and local happenings.
  • Strong awareness of business activity and ability to communicate updates with team members.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • Competitive hourly rate.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, and retirement plan.
  • Flexible scheduling and paid time off.

About Compass Group, North America:

Compass Group, North America is a leading foodservice and support services company that provides a wide range of services to clients across the United States and Canada. We are committed to delivering exceptional customer service and creating a positive work environment for our associates.


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