Hotel Ambassador
3 weeks ago
Hotel Ambassador Role Summary
As a Hotel Ambassador at Kimpton Hotel, you will be the first and last point of contact for our guests, setting the tone for their entire stay. Your primary responsibility will be to provide exceptional customer service, ensuring that every guest feels welcome and valued.
Key Responsibilities:
- Provide information about the hotel, its amenities, and services to guests.
- Answer questions and resolve any issues that may arise during a guest's stay.
- Keep the lobby area and public spaces clean and tidy, maintaining a high level of presentation.
- Deliver messages, packages, and other items to guests as requested.
- Set up and maintain complimentary hotel lobby functions, including the morning coffee service and evening concierge events.
Requirements:
- Basic writing skills and professional communication skills.
- Able to work a flexible schedule, including evenings, weekends, and holidays.
About Kimpton Hotel:
We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We strive to provide an exceptional experience for every guest, every time.
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