Barista - Coffee Expert & Brand Ambassador

2 months ago


Chicago, Illinois, United States Starbucks Full time
Coffee Expert & Brand Ambassador

As a Coffee Expert & Brand Ambassador at Starbucks, you will be responsible for providing an exceptional customer experience by serving as a coffee expert and brand ambassador. You will be the face of Starbucks, showcasing our high-quality products and services to customers.

Key Responsibilities:
  • Provide unique coffee-forward experiences for every customer
  • Serve as a coffee expert, providing exceptional knowledge of food and beverage menu items, as well as information regarding preparation methods
  • Demonstrate impeccable composure and ability to thrive in ambiguous situations
  • Provide quality beverages, whole bean, and food products consistently for all customers
  • Follow health, safety, and sanitation guidelines and standards
  • Contribute to a positive team environment
  • Maintain regular and consistent attendance and punctuality
Requirements:
  • Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
  • Ability to carry 35lb on a consistent basis
  • Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)
  • Reading, writing, and oral proficiency in the English language
  • Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Preferred Qualifications:
  • 1-2 years of specialty retail sales experience
  • Ability to carry and balance a tray
  • High attention to detail with the ability to multitask and prioritize effectively
  • Ability to learn quickly
  • Ability to read customer cues and curate an immersive experience based on customer needs
  • Strong interpersonal skills
  • Ability to build relationships quickly
  • Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift
  • Ability to memorize complex menus, ingredients, beverage & food builds
  • Facilitation and presentation skills
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Ability to work as part of a large and matrixed team
  • Additional languages beneficial


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