IT Service Delivery Manager
4 days ago
FEDITC, LLC is a leading provider of federal IT consulting services, supporting the US Department of Defense and other intelligence agencies worldwide. As a trusted partner, we develop mission-critical national security systems that directly support the Warfighter, DoD Leadership, and the country.
We are seeking an experienced IT Service Manager to join our team at Scott Air Force Base in Illinois. This role requires a United States Citizenship and an active Secret DoD Security Clearance.
Key Responsibilities- Service Delivery Oversight: Ensure alignment with business objectives and client needs by managing service delivery and developing comprehensive service plans.
- Stakeholder Collaboration: Work with stakeholders to define service strategies, objectives, and service level agreements (SLAs) that meet business needs.
- Incident and Problem Management: Lead incident, problem, and change management processes to minimize service disruptions and ensure high service quality.
- Service Quality Assurance: Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
- Team Leadership: Lead and manage a team of IT professionals to deliver high-quality services and meet business objectives.
- Experience: 5+ years of relevant experience in IT service management.
- Certifications: IAT Level II certification.
- Clearance: Active Secret Security Clearance required.
FEDITC, LLC is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.
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