Technical Support Specialist
5 days ago
At NeueHouse, we're looking for a skilled IT Support Specialist to join our team. This role is not just about fixing technology issues; it's about delivering exceptional customer service and ensuring our members have the best possible experience.
We're committed to building diverse and representative communities, and we extend equal opportunities to all qualified applicants and employees. Our ideal candidate has a passion for service, a desire to engage and educate, and a knack for troubleshooting general IT, network infrastructure, AV systems, and more.
About the Role
The Technical Support Specialist will be the first point of contact for tech-related issues at NeueHouse. You'll work closely with members, guests, and colleagues to resolve technical problems, from printer issues to complex Meraki and Windows Active Directory tasks. Your goal is to ensure that our technology operates at full capacity, providing seamless experiences for everyone.
Key Responsibilities
- Create Member Wi-Fi credentials for Meraki 802.1x authentication using Windows Active Directory
- Install and troubleshoot printing issues with Member and Staff Computers (Mac/Windows)
- Support pre-meeting conference room setup and audio/visual equipment
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