Guest Services Coordinator

2 weeks ago


Montgomery, Alabama, United States PCH, Inc. Full time

Join Our Team as a Guest Services Coordinator

At PCH, Inc., we pride ourselves on delivering exceptional hospitality experiences. As a Guest Services Coordinator, your primary duty will be to ensure seamless guest arrivals and departures while upholding our commitment to outstanding service. This position entails verifying room allocations, managing pre-registrations, and assigning rooms based on various criteria such as location, rate, and membership status.

Key Responsibilities:

  • Warm Welcome: Greet guests with professionalism and warmth, establishing a friendly atmosphere from the moment they arrive.
  • Room Assignments: Skillfully allocate rooms, taking into account location preferences, pricing strategies, and guest loyalty programs to enhance the overall experience.
  • Efficient Check-In/Out: Conduct guest check-ins and check-outs with efficiency and friendliness, ensuring a hassle-free process.
  • Guest Inquiries: Respond knowledgeably to guest questions regarding hotel amenities, local attractions, and travel guidance, providing valuable recommendations.
  • Event Awareness: Stay informed about current events and in-house activities to keep guests updated on relevant happenings.
  • Reservation Management: Handle both future and same-day reservations with attention to detail, accommodating walk-in guests professionally.
  • Account Management: Accurately manage guest accounts, making necessary adjustments and maintaining precise records.
  • Cash Handling: Adhere to established cash handling procedures, ensuring accuracy and integrity in all transactions.
  • Reporting: Complete Front Desk reports thoroughly and in a timely manner, ensuring accurate documentation of all activities.

PCH, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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