Service Appointment Coordinators

5 days ago


Bremerton, Washington, United States Haselwood Inc Full time
Job Summary

Haselwood Inc is seeking a highly skilled Service Appointment Coordinator to join our team. As a Service Appointment Coordinator, you will play a critical role in delivering exceptional customer experiences and ensuring seamless service appointments for our valued customers.

Key Responsibilities
  • Schedule Service Appointments: Coordinate and schedule service appointments for customers, ensuring timely and efficient service delivery.
  • Customer Communication: Promptly and professionally communicate with customers to confirm appointments, provide updates, and address any concerns.
  • Service Team Collaboration: Partner with Service Advisors and Shop Leads to ensure accurate work availability and efficient service delivery.
  • Issue Resolution: Collaborate with the Service Client Care Manager to resolve any escalated issues and document pertinent information.
  • Special Order Parts and Repair Orders: Schedule appointments for special order parts and file repair orders, ensuring timely and accurate processing.
Requirements
  • Education: High School graduation or equivalent.
  • Experience: One (1) year of retail sales, clerical, or related experience.
  • Computer Skills: Intermediate computer experience with MS Office.
  • Communication Skills: Excellent written and verbal communication skills.
What We Offer
  • Competitive Salary: $18 - $25 per hour plus bonus incentives.
  • Benefits Package: Medical, Dental, Life & Vision Insurance, 401K with employer match, Paid Vacation, Sick Leave, Employee Wellness Program, Employee Assistance Program, Employee Vehicle Purchase Program, and Employee Referral Program.


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