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Administrative Coordinator

2 months ago

Bremerton, Washington, United States Harbor Audiology Full time
Position Overview

The Office Manager plays a crucial role in enhancing operational efficiency within our audiology practice. This position is designed for individuals who are dedicated to delivering exceptional patient care while ensuring the smooth running of administrative functions.

Key Responsibilities:

  • Develop and maintain an efficient patient scheduling system.
  • Transform incoming and outgoing communications into scheduled appointments.
  • Promote the practice's commitment to wellness by encouraging patient referrals.
  • Implement a proactive appointment reminder system.
  • Ensure that every patient interaction is courteous and timely, enhancing their overall experience.
  • Verify insurance details and manage necessary documentation for timely delivery of hearing aid devices.
  • Engage in continuous professional development as directed by the Operations Supervisor.
  • Anticipate the needs of healthcare providers to support patient care effectively.
  • Receive training on hearing aid maintenance and minor repairs.
  • Uphold patient confidentiality in accordance with HIPAA regulations and practice policies.
  • Monitor and report on daily scheduling metrics.

Qualifications:

  • High School Diploma is required; an Associate Degree is preferred.
  • A minimum of 2 years of experience in front office management.
  • Previous experience in a healthcare or medical setting is advantageous.
  • Proficiency in Microsoft Office Suite is essential.
  • Hands-on experience with office equipment such as fax machines, scanners, and printers.
  • Ability to work independently while being detail-oriented and organized.
  • Strong capability to multitask and collaborate effectively within a team.

Ideal Candidate Attributes:

  • Self-motivated and quick to learn, with a flexible approach to change.
  • Professional demeanor and appearance.
  • Strong communication skills with the ability to engage effectively with patients and staff.
  • Resourceful and proactive in addressing challenges as they arise.
  • Commitment to providing outstanding customer service, making patients feel valued.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

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