IT Support Specialist

2 weeks ago


Dallas, Texas, United States MOURI Tech Full time
Position Overview

The IT Service Desk Analyst plays a crucial role in ensuring the smooth operation of IT services within MOURI Tech. This position is essential for providing technical support and enhancing user experience across the organization.

Key Responsibilities

Essential Skills:

  • 3-5 years of experience in a technical support or helpdesk role.
  • Proficient in troubleshooting, configuring, and deploying both Windows and Mac operating systems.
  • Experience with Google Workspace, Office 365, EntraID, Zoom, and Slack support.
  • Familiarity with video and audio conferencing solutions, particularly Zoom.
  • Networking troubleshooting skills, specifically with Meraki.
  • Understanding of ticketing systems and standard support protocols.
  • Exceptional customer service skills.
  • Strong verbal and written communication abilities.
  • Excellent multi-tasking capabilities.
  • Critical thinking and problem-solving skills.
  • Relevant certifications such as CompTIA A+, Network+, or ITIL are advantageous.

Desirable Skills:

  • Providing in-office technical support and serving as the primary IT contact.
  • Managing the onboarding and offboarding processes for employees regarding hardware and software.
  • Delivering IT training to both new hires and existing staff.
  • Facilitating conferencing support and setup.
  • Proposing enhancements to improve organizational support.
  • Documenting support issues and their resolutions.
  • Understanding and supporting all hardware, software, and network services utilized by MOURI Tech and its portfolio companies.
  • Overseeing daily IT support tasks.


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