Installation Operations Specialist

2 weeks ago


Taunton, Massachusetts, United States HonorVet Technologies Full time
Position Overview:

The Installation Operations Specialist plays a crucial role in ensuring the smooth execution of installation processes. This position involves:

  • Coordinating, prioritizing, and scheduling installation activities efficiently.
  • Utilizing the Telemar system to arrange installation appointments.
  • Verifying all scheduled installation appointments on a daily basis.
  • Employing the IBT system to monitor all planned installations.
  • Managing customer contracts and related documentation through the O2C portal.
  • Documenting phone sales transactions.
  • Performing additional responsibilities as required, which may include:
    • Serving as a payroll liaison and entering time tickets into the OTM system.
    • Assisting with operational support and administrative tasks, such as ordering supplies and providing backup when the lead administrator is unavailable.
    • Handling incoming calls related to customer and associate relations.
    • Processing accounts payable invoices.
    • Managing receivables.
Educational Requirements:
  • High School Diploma or equivalent qualification.
Experience Requirements:
  • One to two years of relevant experience in a similar role.
Required Skills:
  • Proficiency in managing multiple tasks simultaneously.
  • Excellent communication and customer service abilities.


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