Advanced Field Service Specialist
2 days ago
Key Responsibilities
- Perform field service, field calibration, systems/drives repairs, and other necessary services to support the life cycle of the drives, drives systems, and controls systems.
- Provide troubleshooting, service, and support for jobs including discrete controllers, PLC, or SCADA systems, both in the shop and at a customer site.
- Lead training classes offered to customers in their area of expertise.
- Accountable for committed tasks and shared on-call duty for weekends.
- Contribute to a positive P&L statement.
- Interpretation of written information and working memory to recall stored visual images or verbal information.
- Decision-making skills to gather facts, analyze, and produce a final choice.
- Basic financial knowledge and mathematical abilities, including markup, margin, and discounts.
- Technical writing skills for service reports, emails, and other communication.
- Foster open communications and meet customer needs.
- Show drive and initiative, with excellent time management skills.
- Emotional intelligence to effectively interact with customers and colleagues.
Preferred Qualifications
- Associates or BA/BS degree in a relevant field.
- 5+ years of related experience and/or training, with expertise in highly technical products and field service/engineering experience.
- Strong communication skills, including listening, questioning, and speaking.
- Time management skills and ability to work independently.
- Familiarity with drives and controls systems, including Parker Hannifin drives, communication protocols, and web handling applications.
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