IT Support Specialist

3 weeks ago


Huntington Beach, California, United States Capital One Full time

Job Summary

Capital One is seeking a skilled IT Support Specialist to provide onsite customer support for a geographically dispersed enterprise workforce. As a key member of our team, you will be responsible for providing technology support operations, including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.

Key Responsibilities

  • Provide exceptional customer service and technical support to internal users
  • Identify and resolve technical issues with a focus on email support and administration
  • Collaborate with immediate peers and influence leadership to drive operational efficiencies
  • Manage and maintain IT systems and infrastructure, including desktop platforms and operating systems
  • Develop and implement process management functions, including incident management and reporting tools

Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 1 year of technical operations experience
  • At least 1 year of experience with IT systems and infrastructure
  • At least 1 year of experience with desktop platforms and operating systems
  • At least 1 year of experience with incident management and reporting tools

Preferred Qualifications

  • Bachelor's Degree in Business, Information Systems, or Computer Science
  • At least 1 year of experience with defining, implementing, and leveraging process management functions
  • ITIL certification
  • At least 1 year of experience with ServiceNow
  • At least 1 year of experience administering Google Workspace, Microsoft Exchange, Proofpoint, and Virtru
  • At least 1 year of experience with public cloud (AWS, Azure, or GCP)

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