Technical Support Specialist

4 weeks ago


Huntington Beach, California, United States Experis Full time
Job Summary:

Experis is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely resolutions for hardware, software, and user permissions issues. Your expertise in networking, directories, and identity access management will be invaluable in ensuring the smooth operation of our systems.

Key Responsibilities:

Install, maintain, and troubleshoot desktop computers, peripherals, software, and related systems.
Resolve tickets in a timely manner related to hardware, software, and user permissions issues.
Perform routine access management and troubleshooting.
Maintain both hardware and software, with more focus on software troubleshooting.
Support and manage Macintosh OS X (10.4 and upwards).
Utilize basic working knowledge of Linux/UNIX systems (Red Hat preferred) at a user level.
Apply solid knowledge of networks, including Ethernet, TCP/IP, and Windows Server networking.

Requirements:

Bachelor's degree in computer science or a related field, or a combination of education and relevant experience.
1-3 years of relevant work experience.
1-2 years of experience in networking, directories, and identity access management.
Detailed knowledge of computer concepts, PC hardware and software troubleshooting, and workstation hardware (desktop/laptop).
Self-motivated, with the ability to work independently with minimal supervision and ramp up quickly.

Preferred Qualifications:

Apple ACMT/ACSP and Cisco CCNA certifications preferred.
Microsoft MCSA/MCSE certification is a plus.

About Experis:

Experis is a leading global workforce solutions company, helping organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

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