Experienced Restaurant Server
1 week ago
Discover the Opportunities at Panda Restaurant Group
At Panda, we are united by a shared mission: "Deliver exceptional Asian dining experiences by fostering an environment where individuals are motivated to enhance their lives." We prioritize our team members because exceptional personnel drive outstanding operations that surpass our guests' expectations. Engage with any of our staff, and you will witness a culture committed to our mission and our five core values: Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.
Panda Restaurant Group encompasses the original Panda Inn fine dining establishments, Panda Express, our Gourmet Chinese cuisine offered in a fast-casual setting, and Hibachi San, our Japanese grill concept. The family-owned business continues to be led by founders Andrew and Peggy Cherng.
We provide competitive benefits and rewarding career paths, ranging from entry-level roles to management positions. We have various restaurant roles available nationwide.
Job Overview:
- The server is vital in delivering prompt, efficient service while possessing comprehensive knowledge of the food and beverage offerings. They provide outstanding guest service and maintain a clean and organized station throughout their shift.
a) Ensure guests feel welcomed and cared for; impress them with exceptional service
b) Uphold proper dining etiquette
c) Maximize sales opportunities
- Greet all guests in a timely, friendly, and professional manner
- Inform guests about our menu options, including seasonal specials. Recommend additional items such as drinks, appetizers, and desserts
- Become the preferred server, frequently requested by guests. Remember regular patrons' names and preferences
- Collaborate with kitchen staff to accommodate any special requests regarding ingredients and food preparation
- Ensure timely delivery of orders from the kitchen, preparing them with appropriate garnishes and sauces as needed
- Keep guests updated on the status of their food and drink orders if there are delays
- Properly arrange dishes on the table
- Follow correct procedures for opening and serving wine
- Adhere to service standards, including clearing plates and replacing soiled dishes
- Engage guests in light conversation to enhance their dining experience
- Know when to offer assistance without interrupting guests' conversations
- Anticipate guests' needs before they ask, such as providing condiments or refilling drinks
- Conduct timely quality checks to ensure guest satisfaction and address any requests or complaints, involving management when necessary
- Present the check at the conclusion of the meal, processing payments in accordance with company protocols
- Assist bussers and fellow servers during peak times
- Maintain cleanliness in the dining area, promptly addressing spills and reporting any safety hazards
- Perform opening and closing duties for the dining area and workstations as required
- Competitive Compensation Package with Bonus Opportunities
- Comprehensive Training Program to Ensure Your Success
- Ongoing Career and Leadership Development
- Medical, Dental, and Vision Insurance
- 401(k) Plan with Company Match
- Paid Time Off
- Employee Discounts at Panda Express, Hibachi San, Panda Inn, and Theme Parks, along with complimentary meals during shifts
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