Healthcare Customer Service Specialist

1 week ago


Norfolk, Virginia, United States Applied Information Sciences Full time

Position Overview:
The Healthcare Customer Service Specialist plays a crucial role in enhancing patient satisfaction and operational efficiency within our clinics. This position requires collaboration with healthcare professionals and staff to ensure top-notch patient care and service excellence.

Key responsibilities include welcoming and registering patients, managing appointment schedules, handling incoming calls, verifying insurance details, securing necessary authorizations, processing payments, onboarding new patients, and contributing to the clinic's overall performance.

At Applied Information Sciences, we foster a nurturing and encouraging work environment that promotes professional growth and development for all team members.

Become a part of our committed team where you are not merely an employee, but a valued contributor. Together, we deliver exceptional services in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA).

Our organizational culture emphasizes authenticity, inclusivity, growth, community engagement, and a dedication to outstanding patient care.

Job Responsibilities:
Healthcare Customer Service Specialist - Full-time
Why Choose Applied Information Sciences?

Recognized Employer:
Honored by industry leaders for excellence in workplace culture and employee satisfaction.

Resources & Mentorship:
Access to extensive resources, comprehensive mentorship, and career guidance for exceptional success.

Career Advancement:
Numerous opportunities for professional growth through training programs focused on administrative proficiency and leadership skills.

Exceeding Standards:
Provide superior care and witness remarkable patient outcomes.

Comprehensive Benefits:
Eligibility for a full benefits package starting within the first month of employment, including generous paid time off (PTO) plans, paid holidays, and bonus opportunities.

Collaborative Partnerships:
Work alongside leading organizations to achieve excellence in patient care.

Core Values:
Embrace values that prioritize teamwork, growth, and service to others.

Qualifications:
1+ years of administrative experience in a healthcare environment is preferred.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Strong time management skills and the ability to multitask in a dynamic setting.
Self-driven with a commitment to exceeding patient expectations.
Flexibility and a positive attitude in response to changing workloads.
A genuine desire to learn and develop professionally.
Commitment to outstanding patient outcomes and quality service.

We are an equal opportunity employer, dedicated to diversity and inclusion in all facets of the recruitment and employment process.

Actual compensation will vary based on factors such as experience, specialization, education, and organizational requirements.

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