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Customer Service Representative

2 months ago

Norfolk, Virginia, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of store appearance.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone, and build productive trust relationships with wholesale and retail customers.
  • Sales: Process sales transactions accurately and consistently, follow and achieve sales goals on a monthly, quarterly, and yearly basis, and maintain precise work order files and formulas.
  • Store Operations: Pull appropriate products from the sales floor or warehouse, tint and mix products as needed, stock shelves and set up displays, clean store equipment, and load/unload delivery trucks.
  • Inventory Management: Comply with inventory control procedures, maintain in-stock and presentable condition assigned areas, and suggest ways to improve sales.
Requirements
  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.
  • Ability to read, write, comprehend, and communicate in Spanish.