Team Leader

1 week ago


Fort Worth, Texas, United States The Parvin Group Full time
Job Overview

Salary: $9.50-$13.50/hour

Are you passionate about coffee and customer service? At The Parvin Group, we prioritize our customers and their satisfaction. If you enjoy engaging with people and have a love for coffee, this role might be a great fit for you.

Company Profile

The Parvin Group is dedicated to creating memorable experiences for our patrons. We operate local coffee establishments and uphold values such as excellence, accountability, family-first, and enjoyment. Our mission is to offer a welcoming environment, high-quality sustainably sourced coffee, and a delicious food menu that keeps customers coming back.

Position Summary:

As a Shift Supervisor, you will lead the team, ensuring that baristas have the necessary resources to deliver exceptional service. You will oversee operations during your shift, providing guidance, addressing customer concerns, and managing shop activities.

Key Responsibilities:

  • Conduct pre-shift team meetings
  • Oversee staff performance and provide support as needed
  • Assist in implementing and upholding shop protocols
  • Address and resolve customer inquiries and complaints
  • Manage cash handling and transactions
  • Communicate essential information to the Shop Manager
  • Organize shop inventory and assist with supply orders

Qualifications:

  • Must be at least 18 years old
  • Availability for 4-5 shifts per week, including weekends, with reliable transportation
  • Attendance at monthly staff meetings is required
  • Adherence to punctuality and performance standards
  • Strong leadership skills
  • Exceptional customer service abilities and self-awareness

Education and Experience Requirements:

  • Food Manager certification (to be completed within 30 days of hire or promotion)
  • Prior experience as a barista is preferred

Compensation and Benefits:

  • Hourly wage of $9.50-$13.50 plus tips ranging from $4-$6, depending on experience
  • Eligibility for company benefits (health, dental, vision, etc.) with an average of 30 hours per week over a 6-month period
  • Opportunities for bonuses and raises based on performance metrics

Reports to: Shop Manager

FLSA Status: Non-exempt


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