Starbucks Team Leader

2 weeks ago

Fort Worth, Texas, United States Omni Hotels Full time

Location: Fort Worth Hotel

The Omni Fort Worth Hotel embodies the essence of Texas hospitality, offering a stunning experience in the heart of Fort Worth's vibrant downtown. This premier hotel is conveniently located near the Fort Worth Convention Center and within walking distance of the city's cultural hubs, dining options, and nightlife. Recognized for its exceptional service, the Omni Fort Worth Hotel has earned accolades such as the 2015 TripAdvisor Certificate of Excellence and a spot among the Top 100 Meeting Hotels in the United States in 2014 by Cvent.

At Omni Fort Worth Hotel, we pride ourselves on creating unique employment opportunities that emphasize associate engagement and innovation. Our convention center property is a lively hub of hospitality, and we are committed to fostering a culture of empowerment through our Power of One philosophy. We are on the lookout for passionate hospitality professionals who prioritize guest service to join our remarkable team.

Job Overview:
As a Starbucks Team Leader, you will support the Director of Outlets and Starbucks Lead in managing store operations during your scheduled shifts. In this leadership role, you will guide team members and assign tasks to deliver the Starbucks Experience to our customers, ensuring legendary service, high-quality beverages, and a clean, welcoming environment.

Key Responsibilities:
1. Uphold integrity, honesty, and knowledge that reflect the culture, values, and mission of Starbucks and Omni Hotels & Resorts.
2. Maintain composure during peak times or unexpected events to ensure smooth operations and set a positive example for the team.
3. Anticipate customer and store needs by continuously assessing the environment and customer cues.
4. Relay information to management to facilitate a welcoming atmosphere during each shift.
5. Assist in training new team members by positively reinforcing successful performance and providing respectful coaching as necessary.
6. Foster a positive team environment by recognizing changes in partner morale and performance and communicating them to management.
7. Create a supportive learning environment by offering clear, timely, and respectful feedback to team members to enhance operational excellence.
8. Deliver exceptional customer service by prioritizing customer needs and establishing connections.
9. Build positive relationships with team members by understanding and addressing their individual motivations and concerns.
10. Execute store operations during scheduled shifts, organizing opening and closing duties as assigned.
11. Adhere to operational policies and procedures, including cash handling safety and security protocols, to ensure partner safety during shifts.
12. Follow cash management policies and ensure compliance among team members.
13. Monitor baristas throughout the shift to guarantee outstanding customer service.
14. Uphold attendance and punctuality standards set by Omni Hotels & Resorts.
15. Maintain Moments of Service standards and adhere to uniform and appearance guidelines.
16. Consistently provide quality beverages and food products by following recipe and presentation standards while adhering to health and safety guidelines.
17. Participate in all monthly store meetings and training sessions.
18. Acknowledge and celebrate individual and team achievements using Omni Service Champion (OSC) cards.
19. Embrace Starbucks' commitment to environmental responsibility through sustainable practices.

Qualifications:
- Proven ability to lead and direct the work of others.
- Quick learner with effective oral communication skills.
- Previous cash handling experience is essential.
- Strong interpersonal skills and knowledge of the retail environment.
- Ability to collaborate as part of a team.
- Flexibility to work various shifts, including early mornings, weekends, and holidays.
- Must reside in the central Indiana area.

Omni Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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