Residential Trade Sales Support Representative

1 week ago


San Luis Obispo, California, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a motivated Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our residential trade customer group.

Key Responsibilities
  • Assist in multiple behind-the-scenes sales functions, including answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs.
  • Provide hands-on assistance on an as-needed basis, such as helping assist customers on the parts counter and providing backup support in the warehouse.
  • Present job quotes and provide accurate pricing and inventory information to customers.
  • Use customer relationship management (CRM) system and phone system effectively.
  • Work together with Sales associates to provide outstanding customer service for both existing and prospective customers.
Requirements
  • 0-3 years sales and/or customer service experience preferred.
  • Plumbing industry experience or knowledge a plus.
  • A desire to learn with a drive to succeed.
  • Passion for collaboration and desire to assist customers across the team.
  • Ability to build long-lasting relationships while balancing business and customer needs.
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner.
  • General digital literacy including Microsoft Office.
  • Strong written and verbal communication skills.
  • Bilingual a plus.
About Ferguson Enterprises, Inc.

Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies. We are a diverse distributor that spans multiple businesses, including HVAC/R, waterworks, and industrial. With over 1,600 locations and over 29,000 associates in North America, we provide expert advice and a range of products and services to help our customers improve their construction, renovation, and maintenance projects.

Why Choose Ferguson Enterprises, Inc.?
  • Structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions.
  • Opportunity to learn and grow – We believe in promoting from within.
  • Competitive benefits plans and programs that support the mental, physical, and financial well-being of our associates.
  • Meaningful and inclusive enhancements that are adaptable to our diverse situations and needs.


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