Front Desk Representative

3 days ago


Saint Augustine Beach, Florida, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard by Marriott St. Augustine. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process all check-ins and check-outs efficiently, ensuring accuracy and attention to detail.
  • Handle guest complaints and concerns in a diplomatic and courteous manner, ensuring guest satisfaction.
  • Adhere to payment, cash handling, and credit policies/procedures, maintaining a high level of integrity and accuracy.
  • Generate and distribute daily reports to designated departments/personnel, providing valuable insights and information.
  • Collaborate with Housekeeping to resolve discrepancies on the room status report, ensuring accuracy and efficiency.
Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.


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