Workers' Compensation Claims Supervisor

5 days ago


Florence, South Carolina, United States Davies Group Full time
About the Role

Davies Group is seeking an experienced Workers' Compensation Claims Supervisor to join our growing team. As a Claims Supervisor, you will play a critical role in ensuring the quality and efficiency of our claims handling process.

Key Responsibilities
  • Supervise a team of adjusters, nurse case managers, and team assistants to ensure timely and accurate claims handling.
  • Develop and implement plans to improve employee performance and productivity.
  • Conduct regular diary reviews and interact with team members to ensure compliance with company policies and procedures.
  • Attend supervisor meetings and lead monthly team meetings to discuss claims handling, employee performance, and other relevant topics.
  • Provide training and guidance to team members on case law updates, claims handling procedures, and other relevant topics.
  • Supervise and instruct team assistants on their duties and responsibilities.
  • Inform the Claims Manager of personnel issues, including chronic absenteeism, poor work performance, staffing problems, and client concerns.
  • Assist with research of No Record Mail and ensure vacations and extended absences are covered by other qualified team members.
  • Handle employee complaints and grievances in a fair and timely manner.
  • Update client profiles as changes are implemented and ensure proper communication of claims issues with clients through monthly telephone contact and quarterly claims meetings.
Requirements
  • 5+ years of experience handling Workers' Compensation claims.
  • Possess FL-All Lines Adjuster or Workers' Compensation License and maintain CEU credits.
  • Previous experience settling Workers' Compensation claims.
  • Prior experience in a supervisory role or equivalent work experience.
  • Proficiency with Microsoft Office Suite.
About Davies Group

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. We help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

What We Offer
  • Medical, dental, and vision plans.
  • 401k plan with employer matching.
  • Discretionary Time Off (Vacation & Sick/Safety) and Paid Holidays.
  • Life insurance, short term, and long-term disability plans.


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