Sales Coordinator

4 weeks ago


Long Beach, California, United States Martin Resorts Full time
Sales Coordinator Job Description

As a Sales Coordinator at Martin Resorts, you will serve as the primary point of contact for all aspects of group functions and bookings at our properties. This includes room blocking, rooming lists, amenity coordination, event details, and follow-ups.

You will be the liaison between our sales department, guest services departments, and clients, ensuring seamless communication and a welcoming experience for all parties involved.

Key Responsibilities:
  • Act as a point of contact for guests, coworkers, and vendors, maintaining communication prior, during, and after each event.
  • Coordinate rooming lists, event details, and answer questions from groups.
  • Communicate between the sales department and guest services department to ensure positive customer service.
  • Maintain a professional and attentive relationship with guests and potential clients through continuous correspondence.
  • Check group reservations and status on a weekly basis to ensure all information is properly recorded.
  • Organize equipment, files, signage, and amenities required for events.
  • Develop Banquet Event Orders for all meetings and events.
  • Report data in detail and follow through on all contracts and reservations.
  • Group billing and collection of outstanding invoices due.
Requirements:
  • At least 2 years of event coordination and/or hospitality experience.
  • Ability to solve problems as they arise and prioritize assignments to achieve highest level of productivity.
  • Strong organizational skills and exceptional oral communication skills.
  • Flexible schedule, available to work nights, holidays, and weekends.
Physical Requirements:
  • Ability to lift and/or carry up to 40 pounds frequently to assist guests.
  • Ability to stand for extended periods of time.
  • Ability to hear, understand, and communicate orally and in writing.

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