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Technical Support Associate

2 months ago

Temple, Texas, United States Baylor Scott & White Health Full time

Job Summary:

The Contact Center Specialist 1, working under close supervision, responds to routine inquiries and requests to assist as front-line support for product and/or service needs.

This may include, but is not limited to, technical assistance, customer service, and electronic support.

Key Responsibilities:

  • Provide timely and effective support to customers and internal stakeholders.
  • Respond to routine inquiries and requests via various communication channels.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Document and track customer interactions and issues.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of customer service or technical support experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

Working at Baylor Scott & White Health:

Baylor Scott & White Health is a leading healthcare system in Texas, dedicated to providing high-quality patient care and improving the health of our communities.