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IT Support Specialist

4 weeks ago

Temple, Texas, United States Spherion Full time
Job Description

Spherion is seeking a dedicated IT Support Specialist to provide first-tier technical support for internal users.

In this role, you will respond to phone calls and online tickets, resolving personal computing device issues and requests in a timely manner.

You will work closely with your team to implement solutions and ensure all employees have the technology they need to perform their jobs effectively.

This position operates under close supervision and follows pre-established procedures to maintain a functional work environment.

This is not a remote position.

Responsibilities:
  • Provide first-tier technical support by addressing computing device issues and requests
  • Respond to support requests via phone and online ticketing system
  • Troubleshoot and resolve hardware and software issues in a timely manner
  • Document and track issues, resolutions, and escalations as needed
  • Assist with other IT-related tasks as required
Requirements:
  • Experience providing technical support in a help desk or IT role
  • Knowledge of common operating systems (Windows, macOS) and office productivity software (Microsoft Office)
  • Certifications such as CompTIA A+ or similar
  • Basic understanding of computer hardware and software troubleshooting
  • Problem-solving skills and attention to detail
  • Familiarity with ticketing systems for managing support requests
  • Must reside in the Killeen/Temple area

Spherion has helped thousands of people find work happiness. Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).