Software Support Team Lead
4 weeks ago
As a key member of our Public Sector team, the Software Support Team Lead will provide leadership and guidance to our technical support team, ensuring the delivery of exceptional customer service and support.
Key Responsibilities:- Provide leadership and oversight to the technical support team, ensuring the delivery of high-quality support and maintenance services.
- Manage the technical support resources to ensure coverage schedules are met and customer satisfaction metrics are continually met.
- Review client issue entries for timeliness of corrections and escalate if SLAs are not being met.
- Ensure that technical support team members resolve support requests in accordance with i3 Verticals standards and with minimal customer inconvenience.
- Manage the technical support tracking system to ensure optimal functionality and performance.
- Develop and implement long-term strategies for growth and maintenance of the Public Safety Support team.
- Collaborate with cross-functional departments to resolve issues and provide leadership for the overall direction of the Utilities Support team.
- Prepare reports and presentations related to department activities, system functionality, staff performance, Service Level Agreements, and Forecasting.
- 1+ years of experience in a relevant professional IT environment, public safety market, software implementations/projects, or support.
- Excellent communication (written and oral) and interpersonal skills.
- High School Diploma or equivalent.
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Software Support Team Lead
4 weeks ago
Temple, Texas, United States i3 Verticals Full timeJob Title: Software Support Team LeadAs a Software Support Team Lead at i3 Verticals, you will oversee the work quality, training, and scheduling of the Public Safety Support team. This role involves direct supervisory, leadership, and mentoring responsibilities, with a focus on providing input on hiring and disciplinary actions, work objectives, and...
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Software Developer
4 weeks ago
Temple, Texas, United States i3 Verticals Full timeJob Title: Software EngineerAt i3 Verticals, we are seeking a skilled Software Engineer to join our Software Engineering team. As a key member of our team, you will be responsible for designing, developing, and implementing software features that meet the needs of our customers.Key Responsibilities:Participate in designing, coding, testing, debugging,...
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Rehabilitation Team Lead
4 weeks ago
Temple, Texas, United States Regency Manor Healthcare Center Full timeJob SummaryRegency Manor Healthcare Center is seeking a skilled and dedicated Rehabilitation Team Lead to oversee our in-house therapy program. As a key member of our team, you will be responsible for developing and implementing effective rehabilitation plans to enhance the quality of life for our patients and residents.We offer a dynamic and supportive work...
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Therapy Team Lead
3 weeks ago
Temple, Texas, United States Regency Manor Healthcare Center Full timeJob DescriptionRegency Manor Healthcare Center, a skilled nursing and post-acute care facility, is seeking a full-time therapist or therapist assistant to lead our in-house therapy team. We require a clinician who is passionate about delivering high-quality care to our patients and residents. The ideal candidate will have a minimum of one year of therapy...
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Rehabilitation Team Lead
3 weeks ago
Temple, Texas, United States SLP Operations, LLC Full timeJob TypeFull-timeDescriptionSign On Bonus Great Leadership Opportunity Fun and Stable In-House Therapy TeamRegency Manor Healthcare Center, a skilled nursing and post-acute care facility, is currently seeking a full-time therapist or therapist assistant (PT, OT, SLP, OTA or PTA) to lead our dedicated in-house therapy team. We seek a clinician who is...
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Multisystemic Therapy Team Lead
20 hours ago
Temple, Texas, United States Evidence Based Associates Full timeAbout the PositionWe are seeking a skilled Clinical Supervisor to lead our Multisystemic Therapy (MST) team. The successful candidate will have experience in supervising therapists and implementing evidence-based programs.Key ResponsibilitiesLead and train the MST team in adherence to MST principles and the MST analytic process.Facilitate the creation of a...
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Field Support Supervisor
4 weeks ago
Temple, Texas, United States McLane Company Full timeJob Title: Field Support SupervisorMcLane is a leading supply chain services company that has been delivering retail and restaurant solutions for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class...
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Field Support Supervisor
4 weeks ago
Temple, Texas, United States McLane Company Full timeAt McLane Company, we're seeking a highly skilled Field Support Supervisor to join our team. As a key member of our IT department, you'll be responsible for overseeing the daily work assignments, performance reviews, training, and professional development of our field support team.The ideal candidate will have a strong technical background, with demonstrated...
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Field Support Specialist
3 weeks ago
Temple, Texas, United States McLane Company Full timeJob SummaryThe Field Support Supervisor is a key member of the McLane Company IT team, responsible for overseeing the daily work assignments, performance reviews, training, and professional development of teammates on the field support team.Key ResponsibilitiesEnsure continuous operation of the company's distributed information systems and processes,...
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IT Support Specialist
3 weeks ago
Temple, Texas, United States The Fikes Companies Full timeJob Summary:The IT Field Technician provides technical and functional support to CEFCO Convenience Stores business units. This support includes system installation, documenting how-to procedures, testing, and troubleshooting applications, implementing solutions to system incidents, providing training support, and testing system upgrades and maintenance.Key...
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IT Support Specialist
4 weeks ago
Temple, Texas, United States Spherion Full timeJob DescriptionSpherion is seeking a dedicated IT Support Specialist to provide first-tier technical support for internal users.In this role, you will respond to phone calls and online tickets, resolving personal computing device issues and requests in a timely manner.You will work closely with your team to implement solutions and ensure all employees have...
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Therapy Team Lead
3 weeks ago
Temple, Texas, United States SLP Operations, LLC Full timeJob Type: Full-timeDescription:We are seeking a skilled and dedicated therapy team lead to join our team at Regency Manor Healthcare Center. As a Director of Rehabilitation, you will be responsible for leading our in-house therapy team and providing exceptional care to our patients and residents.Responsibilities:Lead and manage our in-house therapy...
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Medical Support Specialist
2 weeks ago
Temple, Texas, United States Baylor Scott White Health Full timeCompetitive Salary OpportunityAt Baylor Scott & White Health, we are seeking a highly skilled and experienced Medical Support Specialist - Surgical Team to join our team in the Temple/Waco region.This is a PRN position, offering premium pay with complete flexibility. Our competitive benefits package includes a 401(k) savings plan with dollar-for-dollar match...
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Financial Analyst
4 weeks ago
Temple, Texas, United States PDI Technologies Full timeJob Summary:PDI Technologies is seeking a highly skilled and detail-oriented Recon Accounting Analyst to join our team. As a Recon Accounting Analyst, you will be responsible for providing financial software support and timely customer service, maintaining and recording business bank transactions, and reconciling accounts.Responsibilities:Provide financial...
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Therapy Team Lead
4 weeks ago
Temple, Texas, United States SLP Operations, LLC Full timeWe are seeking a passionate and dedicated clinician to lead our in-house therapy team at REGENCY MANOR HEALTHCARE CENTER, a skilled nursing and post-acute care facility.Key Responsibilities:Lead our dedicated in-house therapy teamDeliver high-quality care to patients and residentsCreate programs in wound care, cognition, memory care, return to home, and...
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Support Worker
3 weeks ago
Temple, Texas, United States Caregiver, Inc. Full timeSupport WorkerCaregiver, Inc. is a leading provider of services to adults with intellectual and developmental disabilities (IDD). We are seeking a Support Worker to join our team and support individuals with their daily living activities.Key ResponsibilitiesThe Support Worker will be responsible for assisting individuals with personal care, including...
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Native Mobile Software Engineer
4 weeks ago
Temple, Texas, United States Motion Recruitment Full timeJob Title: Mobile Application DeveloperWe are seeking a skilled Mobile Application Developer to join our team. As a Mobile Application Developer, you will be responsible for designing, developing, and maintaining mobile applications for both iOS and Android platforms.Key Responsibilities:* Develop and maintain native mobile applications for both iOS and...
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Department Lead
3 weeks ago
Temple, Texas, United States Home Depot Full timeDepartment SupervisorAt Home Depot, we're looking for a skilled Department Supervisor to join our team. As a key member of our store management team, you'll be responsible for training, coaching, and developing associates to ensure exceptional customer service. You'll also provide valuable input into merchandising decisions and show strong product knowledge...
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Warehouse Team Member
4 weeks ago
Temple, Texas, United States Capstone Logistics Full timeJob Summary: We are seeking a highly motivated and physically fit individual to join our warehouse team as a Warehouse Associate. As a key member of our team, you will be responsible for loading and unloading materials, operating equipment, and maintaining a safe and efficient work environment. Responsibilities:Lift and carry materials weighing up to...
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Senior ERP Programmer Analyst
3 weeks ago
Temple, Texas, United States Sunbelt Solomon Full timeWe are seeking a highly skilled and experienced Senior ERP Programmer Analyst to join our dynamic IT team in the manufacturing sector. The ideal candidate will have a strong background in programming, systems analysis, and a deep understanding of manufacturing processes.This role requires the ability to design, develop, and implement software solutions that...