Software Support Team Lead

2 weeks ago


Temple, Texas, United States i3 Verticals Full time
Job Title: Software Support Team Lead

As a Software Support Team Lead at i3 Verticals, you will oversee the work quality, training, and scheduling of the Public Safety Support team. This role involves direct supervisory, leadership, and mentoring responsibilities, with a focus on providing input on hiring and disciplinary actions, work objectives, and performance evaluations.

The ideal candidate will have 1+ years of experience in a relevant professional IT environment, public safety market, software implementations, or support. Excellent communication and interpersonal skills are essential for this role.

Key Responsibilities:

  • Provides leadership and oversight of the Public Safety Support team
  • Manages the delivery of customer technical support and maintenance
  • Reviews client issue entries for timeliness of corrections and escalates if SLAs are not being met
  • Ensures customer satisfaction metrics are continually met
  • Creates long-term strategies for growth and maintenance of the Public Safety Support team

Requirements:

  • 1+ years of experience in a relevant professional IT environment
  • Excellent communication and interpersonal skills
  • High School Diploma or equivalent


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