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Patient Services Supervisor
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Peoples Community Clinic. The successful candidate will be responsible for overseeing the front office operations, ensuring exceptional customer service, and contributing to the timely delivery of patient care.
Key Responsibilities:
- Manage the Patient Services team, including hiring, training, and evaluating employees.
- Collaborate with the Operations Director to develop and implement training plans and materials.
- Monitor and manage the staffing schedule to ensure adequate coverage.
- Model exemplary customer service and perform the work of Patient Service Representatives as needed.
- Reconcile and report daily monetary collections to Finance.
- Monitor and evaluate patient flow through the check-in and check-out processes and the appointment-setting process.
- Audit processes related to patient flow and recommend changes as appropriate.
- Serve as the liaison to other areas of the clinic, ensuring that requests, changes, and concerns from other departments are addressed promptly and with superior customer service.
- Be present at the front desk throughout the clinic, responding promptly and appropriately to patient grievances and providing support to PSR staff as needed.
- Create a positive environment and a strong sense of team within the PSR group.
- Identify opportunities to improve workflow, work processes, and patient care, and work cooperatively to implement these and other quality improvements.
Qualifications:
- High school diploma/GED required.
- College degree in a related field preferred.
- Two years of experience working in a physicians office or healthcare facility required.
- Two to four years of supervisory experience required.
- Experience with physician billing and/or insurance preferred.
Benefits:
- 18 PTO days per year & 11 paid holidays.
- Major Medical Health Insurance Coverage.
- Dental & Vision.
- Flexible Spending Accounts.
- Employer paid Life Insurance.
- Employer paid Short-Term and Long-Term Disability.
- Annual Training.
- 403(b) with 4% employer matching.
Equal Employment Opportunity:
Peoples Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.