Customer Service Representative

8 hours ago


Boise, Idaho, United States AIDA Healthcare Full time
About the Role

AIDA Healthcare is a customer-focused technology company serving hospitals, health systems, and other participants within the Healthcare industry. Our mission is to empower healthcare workers to spend less time on administrative and clerical duties and more time providing direct, human-to-human care to patients.

We are looking for a new team member to boost up our Customer Care team and ensure that the care we provide our customers remains unrivaled within the industry. As a Customer Care Associate, you will be responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers.

Key Responsibilities
  1. Support Tickets
  • Answer phone calls and respond to inbound requests for support
  • Maintain a 'customer-first' mentality
  • Gather all necessary information about the customer
  • Diagnose support tickets and triage appropriately
  • Assist customers with product information
  • Follow up with customers to ensure high customer satisfaction
Knowledge Building
  • Quickly learn AIDA's products to assist customers with navigation
  • Enhance technical knowledge of AIDA's products to assist with technical investigations
Required Skills and Attributes
  • Strong relationship-building and communication skills
  • Proficiency in Microsoft Suite, Atlassian tools, and Help Scout
  • Proficiency with reading JSON and HTML
  • Collaborate cross-functionally proactively and efficiently
  • Detail-oriented and vigilant for social engineering
  • Empathetic, transparent, adaptable, inquisitive, and growth-oriented
Performance Expectations
  • Support tickets are replied to within 1 hour
  • All customers are handled with respect and humility
  • Maintain high levels of customer satisfaction
  • Quickly learn AIDA's solutions and their impact in the Healthcare industry
Compensation and Benefits
  • Expected Salary Range: $30,000 - $50,000
  • Unlimited PTO
  • Remote/Hybrid Work
  • 401(k)
  • Medical, Vision, and Dental Insurance
  • Company Event


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