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Customer Service Representative

2 months ago

Boise, Idaho, United States Planet Fitness Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding experience in our Judgement Free Zone.

Key Responsibilities:
  • Customer Service: Greet members and guests, provide assistance with membership inquiries, and respond to customer concerns in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, check members in, and process transactions using our point-of-sale system.
  • Club Maintenance: Maintain a clean and organized environment, including the front desk area, lobby, and exercise equipment.
Requirements:
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to interact with members and colleagues in a positive and professional manner.
  • Experience: Prior customer service experience preferred, but not required.
  • Education: High school diploma or equivalent required.
  • Physical Demands: Ability to stand for prolonged periods, walk, and lift moderate weights (up to 50lbs).
Why Work with Us:
  • Make a Difference: Contribute to creating a healthier planet by helping us provide a Judgement Free Zone for our members.
  • Benefits: Medical, dental, and vision insurance, PTO, free Black Card membership, and more.