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Customer Service Representative

2 months ago

Boise, Idaho, United States Boisestate Full time
Job Summary

Boise State University is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to our customers via phone, email, and in-person
  • Answer customer inquiries and resolve their issues in a timely and professional manner
  • Work closely with our team to ensure that customer issues are resolved efficiently and effectively
  • Develop and maintain a thorough knowledge of our products and services to provide accurate information to our customers
  • Collaborate with our team to identify and implement process improvements to enhance customer satisfaction
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
Preferred Qualifications
  • Associate's or Bachelor's degree in a related field
  • 2+ years of customer service experience
  • Experience working in a call center or customer service environment
  • Knowledge of customer relationship management (CRM) software
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance