Customer Service Representative

3 days ago


Boise, Idaho, United States Randstad Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer support over the phone and through click-to-chat, ensuring that our clients receive top-notch service.

Key Responsibilities

  • Answer incoming calls and provide written communication for all lines of business for policyholders, agents, and strategic accounts.
  • Process transactions for multiple lines of business, systems, and products.
  • Utilize multiple computer applications to efficiently manage customer interactions.
  • Participate in department initiatives and goals, maintaining high levels of customer satisfaction and quality metrics.

Requirements

  • 1+ years of experience in a customer-facing role, preferably in a call center environment.
  • Demonstrated ability to work successfully in a metric-driven environment.
  • Proven track record of attendance and punctuality.
  • Ability to adapt to change and learn new systems and processes.
  • Excellent written and communication skills, with the ability to effectively communicate with customers and colleagues.

What We Offer

  • A comprehensive benefits package, including health insurance and a 401K contribution.
  • An incentive and recognition program to reward outstanding performance.
  • The opportunity to work with a world leader in matching great people with great companies.

About Randstad

Randstad is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome people of all abilities and strive to create a work environment that is inclusive and supportive of all employees.



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