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Customer Service Representative

2 months ago

Boise, Idaho, United States Aston Carter Full time
About the Role

Aston Carter is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Entitlement Validation: Verify customer entitlement and log cases for routing or dispatching to the proper resources.
  • Service Event Monitoring: Monitor service events through completion for compliance.
  • Customer Feedback Analysis: Review customer feedback related to customer entitlement and case management, and analyze statistics related to customer access and case management.
  • Process Improvement: Participate in projects for process or quality improvements.
  • Escalated Customer Support: Work with escalated customers and recommend actions in post-incident reviews.
Requirements
  • Superior Communication Skills: Excellent written and verbal communication skills.
  • Customer-Facing Experience: Experience in a customer-facing role, either remote or face-to-face.
  • Technical Skills: Proficiency in computer technology, problem-solving skills, accuracy in data entry, and excellent fluency in the language to be supported.
  • Leadership Skills: Ability to mentor and train new agents.
About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. We maintain an inclusive environment through persistent self-reflection, build a culture of care, engagement, and recognition with clear outcomes, and ensure growth opportunities for our people.