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Customer Service Representative

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Boise, Idaho, United States Cody Walgamott - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with customers, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
  • Communication: Employ exceptional communication skills across all channels, including written, verbal, and attentive listening, to ensure swift resolutions for customer inquiries.
What We Offer
  • Competitive Compensation: Salary plus commission/bonus (no cap on commissions)
  • Benefits: Simple IRA, health benefits, paid time off (vacation and personal/sick days), flexible hours, professional development, and abundant opportunities for career advancement within our agency
  • Training and Support: License reimbursement and comprehensive training programs to ensure your success
Requirements
  • Customer Focus: Genuine interest in marketing products and services that align with customer needs and preferences
  • Communication Skills: Exceptional communication skills across all channels, including written, verbal, and attentive listening
  • Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently
  • Team Player: Collaborative spirit, thriving in a dynamic team environment