Customer Service Representative
21 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive business growth and success.
Key Responsibilities- Establish and Maintain Customer Relationships
- Build and maintain strong relationships with clients to understand their needs and preferences.
- Follow up with customers as needed to ensure their concerns are addressed and their expectations are met.
- Provide Exceptional Customer Service
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
- Collaborate with Team Members
- Work closely with other agency team members to coordinate efforts and ensure seamless customer service.
- Communicate effectively with team members to share knowledge, best practices, and customer feedback.
- Insurance License
- Possess or have the ability to obtain an insurance license for Property, Casualty, Life, and Health.
- Customer Service Skills
- Dedicated to providing exceptional customer service and building strong relationships with clients.
- Able to effectively relate to customers, answer their questions, and anticipate their needs.
- Communication and Problem-Solving Skills
- Excellent communication skills to assist customers and coordinate with team members.
- Proactive in problem-solving and able to think critically to resolve customer issues.
- Competitive Compensation
- Hourly pay plus commission/bonus.
- Opportunities for Growth and Development
- Growth potential and opportunities for advancement within our agency.
- Benefits Package
- Paid time off (vacation and personal/sick days).
- Primary Care Health Benefit.
- Simple IRA Match.
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