Customer Service Representative

21 hours ago


Boise, Idaho, United States Kimberly Shurtleff - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers as needed to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Team Members
    • Work closely with other agency team members to coordinate efforts and ensure seamless customer service.
    • Communicate effectively with team members to share knowledge, best practices, and customer feedback.
Requirements
  • Insurance License
    • Possess or have the ability to obtain an insurance license for Property, Casualty, Life, and Health.
  • Customer Service Skills
    • Dedicated to providing exceptional customer service and building strong relationships with clients.
    • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication and Problem-Solving Skills
    • Excellent communication skills to assist customers and coordinate with team members.
    • Proactive in problem-solving and able to think critically to resolve customer issues.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus.
  • Opportunities for Growth and Development
    • Growth potential and opportunities for advancement within our agency.
  • Benefits Package
    • Paid time off (vacation and personal/sick days).
    • Primary Care Health Benefit.
    • Simple IRA Match.


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