Senior Manager L&D, Global Training Operations
5 days ago
We are seeking a highly skilled Senior Manager, Global Training Operations to join our team at ToastandCo. As a key member of our Learning and Development team, you will be responsible for designing, implementing, and maintaining training and development programs across global and regional teams.
This role requires collaboration with key stakeholders in North America and international markets, supporting teams of facilitators, instructional designers, and LMS administrators. Your focus will be on ensuring the effective delivery and continuous improvement of global learning solutions, including vendor relationship management, data analysis, and strategic development of training programs.
Key ResponsibilitiesNorth America:- Collaborate with North America Operations Training to assess needs and provide strategic guidance from a learning and development perspective.
- Develop and execute learning solutions that align with business goals, including designing train-the-trainer materials and national training rollouts.
- Improve processes for national activation from briefings to launch, ensuring cross-functional collaboration.
- Lead a team responsible for content development, tracking, and maintaining training programs, ensuring alignment with subject matter experts.
- Oversee core training programs, such as franchisee training, using business KPIs, customer insights, and performance data to refine materials and boost program adoption.
- Partner with international L&D teams to oversee the global learning and development strategy, ensuring consistent governance.
- Manage and maintain global training systems and programs, such as franchisee training.
- Ensure optimal use of the global LMS and maintain strong relationships with L&D vendors.
- Bachelor's degree in Learning & Development, Business Management, or a related field.
- Expertise in Learning Management Systems, blended learning techniques, and instructional design.
- At least 5 years of experience in learning & development, with 2 years in a leadership role.
- Experience in the food service or hospitality industry, with a strong understanding of how learning initiatives can positively impact business performance.
- Excellent communication, networking, and team management skills.
- Strong project management, strategic planning, and organization skills, with a keen attention to detail.
- Proficiency in using eLearning authoring tools and LMS systems, alongside solid facilitation and presentation skills.
- Willingness to actively contribute to the development of training materials and facilitate training sessions when necessary.
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miami, United States ToastandCo Full timeOur client, a global leader in the quick-service restaurant sector, is committed to continuous improvement, both in business and in the way they impact the world. From the humble beginnings of their first restaurant to becoming a global icon in the food industry, embracing change has always been at the core of what they do. Today, they are on an exciting...
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