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Manager Global Operations

3 months ago

Miami, United States Swissport Full time

Manager Global Operations - Cargo

Location: Miami/Miami International Airport

Reporting to: VP Global Operations- Cargo


About Swissport


We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.


In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.


The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.


"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.


“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.


"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.


These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.



About The Role:


Manager Global Operations - Cargo supports and drives the strategic direction and business plan of Swissport’s cargo business, with a special focus on handling special products, including dangerous goods.

Acting as a Global Process Manager and Subject Matter Expert, this role ensures that the operational management and global standard processes for special products meet business needs effectively and efficiently, with high emphasis on employee and supply chain safety.

This role collaborates with Swissport stations, customers, IT, commercial, and external interest groups to enhance business capabilities related to special products.


Main Responsibilities:


Drive Standardization and Improvement in Special Products Handling:


  • Act as Global Process Manager and Subject Matter Expert for special products, including dangerous goods, advising across the global chain of command.
  • Monitor and document industry changes related to special products, incorporating relevant updates into Swissport’s operational materials and processes.
  • Manage and enhance network standards for service capturing and billing of special products.
  • Implement network standards and support local Swissport project teams in handling special products.


Project Management for Special Products:


  • Oversee business and strategic aspects of key operational projects related to special products, including dangerous goods, such as business cases, functional requirements, development priorities, roll-outs, and change requests.


Stakeholder Management:


  • Build and promote Swissport’s global standards and processes for special products, including dangerous goods, with stakeholders including headquarters, regional and country management, providers, and customers.


Efficiency and Quality Initiatives:


  • Lead projects to automate or centralize services related to special products, creating efficiencies, cost savings, and quality improvements.


Representation and Leadership:


  • Represent Swissport Headquarters in multi-functional and multinational teams on start-ups, integration, and interim management assignments, particularly focusing on special products and dangerous goods.
  • Conduct operational audits, business reviews, and improvement projects to enhance efficiency, quality, and safety in the handling of special products and dangerous goods at Swissport locations.
  • Represent Swissport Headquarters in international industry meetings.


Qualifications and Competencies:


  • Higher education; a relevant university degree is an advantage.
  • Experience in project management.
  • First hand experience with the handling of special air cargo and dangerous goods.
  • 5+ years of experience in the aviation industry, specifically in air cargo operations with a focus on special products, including dangerous goods.
  • Intermediate to advanced proficiency with Microsoft Office.
  • Strong analytical and problem-solving skills.
  • Excellent customer orientation and negotiation skills.
  • Professional stakeholder management.
  • Highly self-motivated.
  • Excellent communication skills with the ability to influence diverse audiences.
  • Strong interpersonal skills with a drive for self-improvement.
  • Fluent in English; proficiency in other languages is a plus.
  • Willingness to travel worldwide (up to 20%).
  • Ability to adapt to various cultural and business environments, and manage changing scopes and priorities.


Your next step


Please apply with your resume via the Apply button.