Business Operations Manager

3 weeks ago

Washington, Washington, D.C., United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We believe in being a great place to work for our teammates around the world, and we invest heavily in their well-being. We use a multi-faceted approach to flexibility, depending on the various roles in our organization.

We're looking for a skilled Business Support Manager to join our team. As a key member of our organization, you will be responsible for coordinating and delivering Business Support functions, including senior leadership routines, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvements, business continuity, and/or communication.

Key Responsibilities:

  • Supports COO and Senior Leadership team, acting as central point of contact for senior leadership routines and activities
  • Ability to influence, develop and document the end-to-end strategy and ensure tactical priorities are met
  • Ability to interact with various levels across the organization to understand and deliver upon strategic work efforts and business presentations
  • Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities
  • Effective project/program management and ability to collaborate, manage, and expand relationships across the organization
  • Lead ad-hoc requests as needed for meetings, business presentations, reporting, etc.
  • Provides oversight on key deliverables and ensures they are completed on time and accurately
  • Lead and coordinate project and/or process improvement activities
  • Develop/produce operational metrics
  • Interacts with various partners, finance, program management, HR, etc.

Requirements:

  • 3-5 years of experience with finance, HR and business management processes
  • Strong Business Partnership Skills – Able to build broad-based business relationships across the organization using influencing skills while resolving conflict with minimal noise
  • Strong analytical, financial management and organizational skills with a focus on attention to detail
  • Strong communication skills, both written and oral
  • Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of understanding
  • Strong business acumen, specifically in supporting a technology organization
  • Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Strong organizational and workload management skills, operating with a sense of urgency, ability to prioritize own work and reprioritize when necessary
  • Proactive planning and attention to detail
  • Adaptable to change
  • Positive and resourceful attitude

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

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