Business Operations Manager

4 weeks ago

Washington, Washington, D.C., United States DC Water Full time
Job Description

At DC Water, we are seeking a highly skilled and experienced professional to fill the role of Business Operations Manager. This position will be responsible for providing management and oversight of the staff that support the finances, customer service, Permit Information Management System (PIMS), and intake coordination.

Key Responsibilities
  • Manage staff responsible for providing support for all developer related accounts establishment and billing, customer service and administration of DC Water's Permit Information Management System.
  • Provide guidance and advice to the Director, Permit Operations on daily operations, financial information, policies, and programs in order to manage and improve the business support processes and develop staff.
  • Ensure that all professional, technical, and ethical standards are upheld in the financial and business processes.
  • Provide leadership skills, advancement and training opportunities for direct reports to perform their functions professionally.
  • Interface with customers and resolve complex issues and problems associated with any financial, customer service and business process as they arise.
  • Perform routine technical and administrative functions including attending DC Water and/or departmental policy meetings and preparation of status reports for Permit Operations.
  • Develop and implement plans and objectives to impact business results and improve financial and business processes.
Requirements
  • Seven (7) years progressive experience or equivalent education/experience associated with accounting, financial reporting, financial planning, including three (3) years supervisory experience.
  • Bachelor's degree in accounting, finance, business management or related field from an accredited college/university.
  • Demonstrated analytical, planning, and organizational skills. Excellent leadership, communication, analytical, management and proven interpersonal skills are required.
  • Ability to construct business strategy and implement strategy formulation and deployment.
  • Must have advanced proficiency in various software packages including GIS, Outlook, PowerPoint, Excel, and Word, MS Teams, SharePoint, Visio, and PowerBi.
About DC Water

At DC Water, our people make us an industry leader. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The Americans with Disabilities Act prohibits discrimination against 'qualified individuals with disabilities'. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email complianceada@dcwater.com.

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