Catering Operations Specialist
1 week ago
Catering Assistant
Job Category: Food & Beverage Requisition Number: CATER003577
Job Overview
Troon International is pleased to present an exciting opportunity for a full-time Catering Assistant. Ideal candidates will excel in a customer-focused environment and demonstrate a commitment to delivering outstanding service. The compensation range for this position is $14.00-$16.00 per hour.
Key Responsibilities:
- Engage with clients through various communication channels to confirm and coordinate details for upcoming catering events.
- Assess each group's catering requirements, including menu selection, meal timing, and venue arrangements.
- Conduct facility tours and site assessments for assigned groups.
- Monitor all guarantees and deadlines as stipulated in contracts.
- Collaborate with the Conventions and Catering department alongside the Food and Beverage team to ensure all arrangements are executed as planned.
- Participate in trade shows, wedding expos, and other promotional events as needed.
- Complete assigned projects relevant to the role.
- Support the department manager in recruiting, training, planning, assigning, and directing team members' tasks. Provide input on hiring, performance evaluations, rewards, and disciplinary actions.
- Address customer complaints and resolve issues effectively.
- Assist in coordinating team members, which may include Banquet Captains, Servers, Hosts, and Setup Staff.
- Help monitor business volume forecasts and plan accordingly regarding staffing, productivity, and expenses.
- Ensure the delivery of exceptional service to achieve high levels of guest satisfaction.
- Assist the manager in communicating any updates or new policies to the team.
- Conduct facility tours and site visits for groups.
- Perform additional duties as required.
Minimum Qualifications:
Associate's degree (AA) and one to two years of relevant experience and/or training, or an equivalent combination of education and experience.
Other Qualifications:
Proficient in software applications such as Microsoft Word, Excel, and POS systems. Strong interpersonal and customer service skills are essential.
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