Catering Operations Specialist

1 week ago


Albuquerque, New Mexico, United States Troon International Full time

Catering Assistant

Job Category: Food & Beverage Requisition Number: CATER003577

Job Overview

Troon International is pleased to present an exciting opportunity for a full-time Catering Assistant. Ideal candidates will excel in a customer-focused environment and demonstrate a commitment to delivering outstanding service. The compensation range for this position is $14.00-$16.00 per hour.

Key Responsibilities:

  1. Engage with clients through various communication channels to confirm and coordinate details for upcoming catering events.
  2. Assess each group's catering requirements, including menu selection, meal timing, and venue arrangements.
  3. Conduct facility tours and site assessments for assigned groups.
  4. Monitor all guarantees and deadlines as stipulated in contracts.
  5. Collaborate with the Conventions and Catering department alongside the Food and Beverage team to ensure all arrangements are executed as planned.
  6. Participate in trade shows, wedding expos, and other promotional events as needed.
  7. Complete assigned projects relevant to the role.
  8. Support the department manager in recruiting, training, planning, assigning, and directing team members' tasks. Provide input on hiring, performance evaluations, rewards, and disciplinary actions.
  9. Address customer complaints and resolve issues effectively.
  10. Assist in coordinating team members, which may include Banquet Captains, Servers, Hosts, and Setup Staff.
  11. Help monitor business volume forecasts and plan accordingly regarding staffing, productivity, and expenses.
  12. Ensure the delivery of exceptional service to achieve high levels of guest satisfaction.
  13. Assist the manager in communicating any updates or new policies to the team.
  14. Conduct facility tours and site visits for groups.
  15. Perform additional duties as required.

Minimum Qualifications:

Associate's degree (AA) and one to two years of relevant experience and/or training, or an equivalent combination of education and experience.

Other Qualifications:

Proficient in software applications such as Microsoft Word, Excel, and POS systems. Strong interpersonal and customer service skills are essential.



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