Service Director

9 hours ago


Merrillville, Indiana, United States Southlake Auto Group Full time
Service Manager Job Description

We are seeking a highly skilled Service Manager to lead our service department and provide exceptional customer service. The successful candidate will be responsible for managing service team members, handling customer complaints, and ensuring the team's objectives and sales goals are met.

Key Responsibilities:
  • Lead and direct service team members to ensure the team's objectives and sales goals are met.
  • Handle customer complaints and concerns in a professional and timely manner.
  • Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Set up and maintain a service desk and evaluate its efficiency.
  • Resolve service desk problems and improve service methods to increase productivity and customer satisfaction.
  • Monitor department issues and client complaints to create methods to lessen recurring issues.
  • Audit work and customer service to ensure high standards, efficiency, and productivity goals are met.
  • Maintain strong relationships with manufacturers, dealers, and sales representatives.
  • Help train new employees in company procedures.
  • Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations.
Requirements:
  • Bachelor's degree in business, administration, or related field.
  • Previous sales and management experience may be advantageous.
  • Strong industry knowledge.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • Ability to work under pressure and handle stress.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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