Program Support Specialist
3 weeks ago
We are seeking a highly skilled Program Support Specialist to join our talented program management team at NetImpact Strategies. The successful candidate will work closely with customers across multiple workstreams to support the program management needs of a federal client focused on various IT and data sharing initiatives.
Key Responsibilities:- Operational Support: Utilize specialized applications to complete daily operational tasks, facilitating data sharing and ensuring seamless program execution.
- Decision Support: Provide critical decision support through data gathering, information analysis, and documentation, enabling informed decision-making.
- Communication and Collaboration: Maintain open communication with federal stakeholders, ensuring effective collaboration and issue resolution.
- Technical Support: Assist website users with primary technical support, including issues, metrics, feature development, and other requests.
- Meeting Coordination: Organize and host weekly meetings for the website support staff and primary contacts at the hosting service.
- Monitoring and Compliance: Monitor website membership and other user activities to detect unwanted behavior and false accounts.
- Communication and Reporting: Compile and distribute weekly communications, ensuring timely and accurate information sharing.
- Administrative Support: Provide support for an assortment of occasional administrative duties, ensuring seamless program execution.
- Education: Bachelor's degree in a related field or equivalent.
- Experience: 2+ years of experience in a similar role.
- Skills: Strong customer service and interpersonal skills, demonstrated attention to detail, technical aptitude, and superior communication skills.
- Problem-Solving and Analytical Skills: Developed problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Technical Skills: Strong familiarity with MS Office 365 suite.
- Eligibility Requirements: Must be able to obtain and maintain government eligibility requirements.
NetImpact Strategies is a trusted advisor driving impact through digital transformation for the federal government. We solve complex problems with innovation and agility, creating meaningful, transformative, and enduring change. Our core values and commitment to customer and results-oriented delivery have propelled our growth, enabling us to deliver impactful value across strategic consulting, process automation, cloud, DevSecOps, data and analytics, and cyber security for the federal government.
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