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Program Support Specialist

2 months ago

Maryland City, Maryland, United States ProKatchers Full time

**Job Summary**

ProKatchers is seeking a highly skilled and detail-oriented Program Support Specialist to join our Learning and Development team. As a key member of our operations team, you will play a critical role in supporting the creation and upkeep of our skills-based programs.

**Key Responsibilities**

  • Work closely with the Division Manager and project workgroup to assist in the development and maintenance of our skills-based programs.
  • Organize and manage large amounts of information, including assessment building and question creation.
  • Assist in the creation of new skills handbooks and instructor handbooks.
  • Plan, organize, and coordinate skills-based program revamps with the Division Manager, involving diverse administrative operations.
  • Conduct research and analytical studies on various programs and issues.
  • Perform detailed fact gathering, data compilation, and report writing on budgets, organizations, workforce management, operations, and administrative systems.
  • Conduct analysis to improve process efficiencies and workflow, simplify procedures, and implement cost reductions.
  • Prepare and present verbal and written reports, including conclusions and recommendations for solutions to processes and procedures.
  • Represent Learning and Development leadership at meetings as requested.
  • Review memoranda, reports, and similar material for summarizing and making recommendations concerning same.
  • Develop handbooks and materials relating to the skills-based program creation and updates.

**Requirements**

  • Strong organizational and analytical skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Proficiency in data compilation and report writing.
  • Ability to conduct research and analysis.