Office Coordinator

2 weeks ago

Pompano Beach Florida, United States PGT Innovations Full time

Overview:
The Office Coordinator role is essential for maintaining a dynamic and efficient front office environment. This position requires a proactive approach to administrative tasks while fostering positive interactions with clients and visitors throughout the day.

Key Responsibilities:
The Office Coordinator will be responsible for various administrative duties that support the overall operations of the office. The following are essential functions of the role:

Front Office Management


Welcome visitors to the office, ensuring they are directed to the appropriate staff or provided with product information as needed.

Handle incoming phone calls and schedule appointments according to established protocols.
Confirm appointments through email and phone communication.

Monitor and analyze performance metrics related to sales and customer interactions.

Maintain accurate records and updates in the company’s database.

Direct calls to the appropriate departments and communicate with staff regarding call availability.


Assist the service department by forwarding calls and ensuring timely communication with team members.

Support open house events by managing visitor flow and providing assistance as necessary.

Manage the distribution of incoming and outgoing mail and packages.

Encourage and motivate the sales team by recognizing their achievements.

Document all customer interactions in the company’s CRM system.

Facilitate customer service inquiries and coordinate sales efforts to ensure a seamless experience for clients.


Provide exceptional customer service by addressing inquiries, order statuses, and service requests while assisting the office team as required.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role typically involves working in an office setting with frequent sitting, walking, and standing, as well as occasional climbing, stooping, kneeling, and balancing.

Regular use of hand-eye coordination is necessary for operating office equipment.

Effective oral and auditory communication skills are essential for interacting with clients and using automated devices such as telephones.

TRAVEL REQUIREMENTS
No travel is required for this position.

COMPENSATION AND BENEFITS
We offer a comprehensive benefits package that becomes available after a specified period of employment.

Health, Dental, and Vision insurance options.

401k plan with matching contributions.

Reimbursement Accounts:
Contributions are made on a pre-tax basis.

Short-Term and Long-Term Disability coverage.

Company-paid Life Insurance equal to one-time salary, with options for additional coverage for employees and eligible dependents.

Employee Assistance Program.

Tuition reimbursement for educational achievements, with varying percentages based on grades.

Recognized holidays and additional floating vacation days.

We maintain a Drug-Free Workplace and conduct background checks as part of our hiring process.

For more information, please visit our website.

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