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State College, Pennsylvania, United States Shaner Hotel Group Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Toftrees Golf Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Responsibilities:
  • Guest Services: Provide friendly and efficient check-in and check-out services to hotel guests, ensuring a smooth and welcoming experience.
  • Payment and Cash Handling: Process all payments and handle cash transactions according to established hotel policies and procedures.
  • Communication: Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Reporting: Generate and distribute daily reports to designated departments and personnel, ensuring accurate and timely information.
  • Teamwork: Collaborate with other hotel staff to ensure seamless operations and exceptional guest service.
Requirements:
  • Education: High school graduate or equivalent.
  • Experience: Minimum one year customer service experience; previous hotel experience preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Language: Bilingual English/Spanish a plus.

About Us:

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the US and internationally. We offer a range of services for investors, hotel owners, and brands, including hotel development, design, and revenue management.