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Application Support Specialist

2 months ago

Chandler, Arizona, United States PrismHR Full time
Job Overview

We are seeking a highly skilled Application Support Analyst to join our team at PrismHR. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Assist clients with questions and issues related to our software application, including resolving support requests and troubleshooting issues.
  • Identify and escalate application defects and priority issues to ensure timely resolution.
  • Interact with clients to provide information and resolve inquiries, concerns, and requests about our products and services.
  • Offer alternative solutions to prevent disruption in client activities and ensure seamless support.
  • Follow up with clients to ensure issues are resolved and provide ongoing support as needed.
  • Maintain client confidentiality and protect sensitive information.
  • Develop and sustain productive customer relationships by making clients and their needs a primary focus.
  • Stay current with system information, changes, updates, and new releases to provide expert support.
  • Collaborate with the QA department to ensure high-quality product testing and development.
  • Contribute to written documentation and knowledge base to enhance client support and resources.
  • Provide training and support to internal employees and clients as needed.

Requirements

  • Experience with PrismHR, HRPyramid, or other PEO or ASO software is preferred.
  • Excellent communication and presentation skills to effectively interact with technical and non-technical audiences.
  • Strong knowledge of HRIS systems, including payroll, benefits, and human resources.
  • Knowledge of payroll and payroll accounting operations to provide expert support.
  • Ability to work effectively in antagonistic situations and resolve conflicts.
  • Bachelor's degree or equivalent combination of training and experience.
  • 1-3 years of experience in a customer support position is desired but not required.
  • Experience with Vertex, Mastertax, Quickbooks, Peachtree, or Great Plains is a plus.
  • Experience setting up and maintaining Client Accounting in PrismHR and a general understanding of Financial Accounting.
  • American Payroll Association certification is a plus.
  • Excellent problem-solving and troubleshooting skills.
  • Excellent listening skills.
  • Excellent phone and people skills.
  • Ability to work independently with exceptional attention to detail.
  • Experience with Microsoft Office Suite and/or Google Apps is a plus.

PrismHR is a fast-paced SaaS company that provides cloud-based payroll process software and professional services, including system implementation consulting, custom configurations, and training. We strive to create an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential.

We are committed to diversity, equity, and inclusion and encourage talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and need a reasonable accommodation, please contact us at [insert email address].